SINGAPORE, 29 SEPTEMBER 2015 – In light of the worsening and persistent haze situation in Singapore, Friendly Dog Entertainment Co., Ltd regrets to inform that Spring Wave 2015 Music Festival, which was to take place on 10 October 2015 at Fort Canning Green, will be cancelled.
The health, safety and well-being of concert-goers, artistes, partners and staff, which includes the young and old, are the utmost priority of the event organiser in the decision making of an outdoor event.
In an effort not to disappoint festival fans, Friendly Dog Entertainment Co., Ltd has tried to source for alternative venues but is unable to find a suitable indoor venue to host the festival and thus, have made this decision in the interest of public safety.
“While we recognise and appreciate all the work that has gone to the preparations in organising the festival, we knew that this decision will disappoint fans, but hope that they can appreciate the decision we have to make,” Mr Kuang-Yuan Shen, Founder of Friendly Dog Co., Ltd says. “At the same time, we want to thank fans and partners for the continuous support we had for the past two concerts and will look forward to your support in our future events.”
Those who have purchased tickets for Spring Wave 2015 can get in touch with ticketing agents for refund policies.
FAQ / Additional Information
- I bought a ticket through SISTIC. Can I get a refund?
All customers who purchased tickets via cash and NETS will need to bring along their physical tickets and Identification Card (NRIC) to the SISTIC head office for their refund.
Refunds for customers who purchased tickets via credit card will only need to check their bank statement for the refund.
Refund hours are as per below:
Mon-Fri: 12pm – 8pm
Sat: 12pm – 4pm
Closed on Sundays and Public Holidays
10 Eunos Road 8 #03-04, Singapore Post Centre, Singapore 408600
Hotline: +65 6348 5555
- I bought a ticket through Eventclique. Can I get a refund?
For those who purchased their tickets through Eventclique, please get in touch with the ticketing agency at email@example.com / +65 6602 9900 for refund procedures.
- I have won a ticket from a ticket giveaway competition, will I be able to get a refund?
Unfortunately, those who have won tickets via ticket giveaways and contests will not be able to get a refund for their tickets. We apologise for the cancellation of the event and thank you for your support.
- Is there a deadline to refund my tickets?
- Can I exchange my ticket for another concert?
Unfortunately, there is no current other concerts in Singapore for exchange. Alternatively, you may wish to contact the ticketing agent (Sistic or Eventclique) through which you bought your tickets from if they would allow an exchange.
- Can I exchange my ticket for another concert in Taiwan?
Unfortunately, ticket bought for the Singapore concerts cannot be exchanged for any concerts in Taiwan.
- Will the festival be back next year (2016)?
It is most unfortunate that we have to cancel this year’s festival and we want to thank everyone for their support for the festival and the artistes. Please visit www.spring-wave.com for more updates on next year’s festivals and events.
- Now that this festival is cancelled, when will the artistes be performing live again?
Please check the artistes’ official websites for details of their next live performances. Alternatively, please check www.spring-wave.com for more information on our upcoming festivals.
- Why did you not postpone the festival instead of cancelling it?
The festival was designed in an outdoor concert format featuring 5 artistes. It was difficult to secure a similar venue which would create the same atmosphere within a short period of time where all the artistes could commit their time to perform live.
We have been monitoring the news in Singapore and have exhausted other alternatives before coming to this decision.
Hence it is with deep regret that we have to cancel the festival this time round. We want to thank you for your support and hope to see you at our future festivals.
- I have more questions, who should I contact?
Should you have more queries about the cancellation of this event, please get in touch with us at +886 2356 9888. Please note that our office is currently closed on 29 September 2015 due to the typhoon season but will reopen on 30 September 2015.